Pre-Arrival Cancellation of Services

• Written cancellation received 30 days or more before expected arrival:
  No refund of the prepaid homestay placement fee or the guardianship set-up fee; full refund (100%) of all prepaid homestay accommodation fees, airport transportation fees, and custodial monitoring fees.
  
  
• Written cancellation received within 30 days of expected arrival:
  No refund of the prepaid homestay placement fee, the guardianship set-up fee, the airport pick-up fee; or the custodial monitoring fees (first term only); partial refund (50%) of the prepaid first month homestay accommodation fees; and full refund (100%) of all subsequent months prepaid homestay accommodation fees and airport return fees.
  
  
• No written notification received:
  No refund of any prepaid homestay and/or prepaid monitored guardianship fees.

Post-Arrival Cancellation of Services

No refund will be given for cancellation of homestay services or move within the first month. If a student wishes to cancel homestay services or move from their assigned homestay after the first month they are required to give two weeks notice. Any prepaid homestay fees for subsequent month's will be fully refunded, less the required two week notice period.

Cancellation of Monitored Guardianship Services

If the natural parents of a minor-aged student wish to cancel our monitored guardianship services, written notification must be received, together with documentation that clearly demonstrates that a new custodial guardian has been assigned to the student. This documentation includes:

1. a notarized copy of either a Passport or Citizenship document that clearly demonstrates that the new custodial guardian is a Canadian Citizen or Permanent Resident of Canada, as required by the Government of Canada;
2. a notarized copy of the parent declaration that clearly demonstrates the natural parents have assigned responsibility to a new custodial guardians; and
3. a notarized copy of the custodian declaration that clearly demonstrates that the new custodial guardian agrees to assume responsibility for the child.